Wings Travel Group has 6 locations in PA, NY and NJ and has seen steady growth as a result of providing quality travel services to their clients. Wings Travel Group was paying over $10,000 a month in telecommunications expenses and wanted a cost effective VoIP system that would increase their productivity and improve their customer service. The V2B, Virtual 2 Business, VoIP solution reduced their monthly fees to $2,000 a month and provided a centralized Call Center which allowed all agents to communicate more efficiently.
The TDS Solution: V2B, Virtual 2 Business, Hosted VoIP Phone System
6 Locations, 38 Standard Extensions, 2 Cloud Extensions
Polycom SoundPoint HD Voice Phones Centralized Call Center
VPN/Firewalls for Site to Site Connectivity
Benefits: Over $96,000 per year savings
Centralized Call Center at main office – appointments can be made from any location, allowing customers to be helped immediately
Call Center/Call Queuing informs callers of high volume times and that someone will be with them shortly Remote Access for Call Center Supervisors
3 Digit Dialing between locations, including home-based users
Voicemail to Email
"We are extremely pleased with the V2B system and saw substantial savings immediately. Just like most businesses today it is important for our clients to be able to reach us at all times which used to be a problem during extreme weather conditions. With V2B we can easily re-route calls at a moments notice to any of our branch locations/home based agents with it being transparent to our clients. V2B has been a life saver in this capacity. We have been a TDS customer for over 15 years and know we can depend on TDS to keep Wings Travel informed and updated to the newest in technology available to us." - Bea Piccirilli, Operations Manager, Wings Travel
Wednesday, October 9, 2013
Tuesday, May 21, 2013
MIGRATE YOUR EXISTING PHONE SYSTEM
MIGRATE YOUR EXISTING PHONE SYSTEM
Nortel BCM/NORSTAR
To
AVAYA IP OFFICE
INTEGRATING YOUR EXISTING PHONES
Avaya Migration
Save now on migrating your BCM or Norstar system
Take advantage of fantastic savings and call today to schedule an appointment to meet with one of our sales associates.
Call 610 783 7005 or email sales@tds-phone.com
• Or, make plans to equip select employees-executives, receptionists, sales and customer service employees, etc. - who will benefit the most from the added features of the new IP phones.
Friday, March 8, 2013
Spring Forward
Warmer springtime weather is here. It's the time of year to sweep away the last of the winter blues and take charge of organizing your communication systems.
Now is the ideal time to ensure your technology is properly "cleaned" and maintained.
Spring Clean your Phone Bill
FREE TELEPHONE AND INTERNET BILL ANALYSIS - Give us copies of your bills and we'll show you where the savings are! TDS represents all major carries, such as Verizon,Comcast, Windstream & Broadview. TDS provides total solutions for our clients. We will analyze your local, long distance and internet usages to ensure that you have the best combination of network services and long distance products resulting in a cost effective integrated telecommunications solution. Let TDS give you a second opinion of your existing services.
Spring Forward With a Maintenance Agreement
Things break, cables get cut, telephone service gets interrupted. Without communications,you would be out of business.The key to maintaining a healthy communications infrastructure and ensuring as little downtime as possible is service. TDS specializes in providing our customers with the best service possible.The strongest asset of a maintenance protection plan is the piece of mind knowing it can protect your critical business communications. Most plans will include a service level agreement to guarantee response times as well as parts and availability.
Call TDS today 610-783-7005 to find out how you can protect one of your largest business assests.
Visit our Website
service@tds-phone.com
sales@tds-phone.com
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